Benefits of The Virtual Chat Application

Dear Reader,

Let's take the real world scenario and try to mimic it in virtual world of internet. Just imagine that you are passing by the shop and at that shop someone invites you to ask something and show preparedness to answer your questions. What will be your reaction? Let me answer this: Most probably, you will ask something and you might get interested to buy something if you get some interesting information or discount. For most of the people, this will be normal & natural behavior.

Let's mimic this same kind of behavior in virtual world by virtual agent. If someone comes to your web site most probably, that person is having little interest in your products or services. If you can somehow engage them in talking with you, then there are fair chances that you can get new business from that visitor.

So what will you do the engage them in talking with you ? There are 2 options available to you:

1. Be online & chat with your visitor on your web site. You can use free online tools for this. This can be considered as live chat operator services.

This option provides highly personal online customer care service. You can hire dedicated live chat operators from outsourcing companies.

2. Be online through virtual chat operator & let the virtual chat operator to chat with your visitor & try to provide as much information as possible. During this process, you can get the phone number & email from the web-site visitor as well.